Privacy Policy

Last updated: September 2026

1. Introduction

Funds Recovery Solicitors ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and client portal. Please read this policy carefully.

2. Information We Collect

We may collect the following types of information:

Personal Information

Name, email address, phone number, postal address, and country — collected when you register for an account or file a claim.

Case Information

Details about your case including the type of fraud, amount lost, broker/platform name, incident date, and descriptions of what happened. This information is essential for our team to assess and pursue your claim.

Documents and Evidence

Files you upload through the portal (bank statements, chat logs, trading histories, etc.) are stored securely and used solely for the investigation and recovery of your case.

Technical Data

IP address, browser type, device information, and access times — collected automatically when you use our service for security and operational purposes.

3. How We Use Your Information

We use your information for the following purposes:

  • Processing and managing your recovery cases
  • Communicating with you about case progress, fee requests, and disbursements
  • Sending you notifications about your account, messages, and case updates
  • Providing customer support and responding to inquiries
  • Improving our services and website functionality
  • Complying with legal obligations and regulatory requirements
  • Detecting and preventing fraud, misuse, or security breaches

4. Solicitor-Client Privilege

As a regulated law firm, all communications between you and our solicitors are protected under solicitor-client privilege. This means we cannot be compelled to disclose your communications to third parties, including courts, except in very limited circumstances defined by law.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With your consent: When you explicitly authorise us to share information with banks, regulators, or other institutions involved in your recovery case.
  • Legal requirements: When required by law, court order, or regulatory authority.
  • Service providers: With trusted third-party service providers who assist us in operating our platform (hosting, email delivery), under strict contractual obligations to protect your data.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal data, including:

  • Encrypted data transmission (HTTPS/TLS)
  • Password hashing using industry-standard bcrypt encryption
  • Secure file upload handling with restricted access
  • Session-based authentication with cookie security controls
  • Regular security reviews and updates

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you services. Case-related data is retained in accordance with legal and regulatory record-keeping requirements. You may request deletion of your account data by contacting us, subject to our legal obligations to retain certain records.

8. Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights:

  • Right of access: Request a copy of the personal data we hold about you.
  • Right to rectification: Request correction of inaccurate personal data.
  • Right to erasure: Request deletion of your personal data, where applicable.
  • Right to restrict processing: Request that we limit how we use your data.
  • Right to data portability: Request transfer of your data to another service provider.
  • Right to object: Object to our processing of your personal data.

To exercise any of these rights, please contact us at info@fundsrecovery.co.uk.

9. Cookies

We use cookies to maintain your session and improve your experience on our website. Session cookies are essential for the functioning of the client portal. We do not use tracking or advertising cookies.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of significant changes via email. Your continued use of the service after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Data Protection Officer — Safe Habour

📧 support@safeharbourlimited.com

📞 +64 (210) 239 18 49

📍 Vikrant Virdi, 109 Polo Prince Drive, Rd 1, Auckland, 2576 , New Zealand

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